Welcome to our FAQ page, where hopefully you can get some answers to commonly asked questions about our products.
If you can not find the answer to your question here, please click on the contact tab above and we will be happy to answer you query via e-mail or telephone.
- Where is Aston Blue Based?
All products are made and sent from our warehouse at 18 Chaston St, Wagga Wagga, NSW, Australia.
- I live locally, can I collect instead of paying postage?
You can, simply click 'Local Pick up' within checkout.
- Do you do custom orders?
Yes we do. Love the look but prefer a different colour? Or would like to add a Name or Age? Different combinations can be created upon request. Please feel free to e-mail us with your request and we will be more than happy to accommodate you!
- Do you ship world wide?
Of course. We ship worldwide!
Orders sent outside of Australia are shipped with Australia Post as regular air mail. Please allow up to 30 business days for the order to arrive after it’s left our Wagga warehouse (you’ll usually have it sooner than that).
Please also be aware that it’s the customer’s responsibility to cover all customs/duties fees where they apply for international shipping.
- Do you provide tracking with your orders?
Yes we do. You will be provided with a tracking number, once your order has been dispatched.
- How long will it take to make my order?
3-5 Business Days
Ring Box & Signs
5-10 Business Days
- How long will it take to receive my order?
Domestic shipping times (Australia Only) -
Within NSW 1-7 Days, Express 1-4 Days
QLD/VIC- 3-10 Days, Express 1-5 Days
WA/SA/NT – 3-21 Days, Express 3-10 Days
International shipping times -
Standard (No Tracking)– America/England/Europe/Asia/South America, 1-4 weeks
Express (Tracked)– America/England/Europe/Asia/South America, 1-2 weeks
- My item arrived broken?
Bummer, sounds like your order caught the postie on a bad day. We take a lot of care to safely and securely package all of our items, however, on the rare occasion items can be damaged in transit.
If you’ve received a broken item please contact us ASAP. You’ll also need to email photos of the damaged item (in it’s original packaging) within 48 hours of receiving it, so that we can take up an insurance claim with the postal service. In circumstances where a replacement is deemed appropriate, the replaced item will be re-sent once we’ve looked into the claim and gone through the necessary procedure with the postal service.