Processing & Delivery

Turn Around Time (Not Wholesale Customer)

The time we need to prepare your order for dispatch. 

Cake Toppers, 3 - 5 Business Days 

Ring Boxes, 3 - 5 Business Days

Signs, 5 - 10 Business Days

If your purchase is not one of the above items, please contact us for an accurate time frame.

Please note that during peak seasons, these time frames may vary. If your event is within 2 weeks, please select Express postage for peace of mind. 

Wholesale customers- Please refer to the Wholesale FAQ for wholesale postage time frames.

 
Estimated Delivery Times with Standard Postage

* Adelaide 4 -5 Business days

* Hobart 4 -5 Business days

* Sydney 3 - 5 Business days

* Canberra 2 -3 Business days

* Brisbane 7 - 10 Business days

* Perth 7- 10 Business days

* Melbourne 3 -5 Business days

EXPRESS SHIPPING

Please note that selecting Express Shipping ensures your order is moved through the postal service quickly via Australia Post, but does not mean production time in our warehouse will be faster.

This service is shipped from Wagga Wagga and takes approximately 1- 4 Business days depending on your location.

Please allow extra time outside of major city CBD postcodes as Australia Post’s next day guarantee may not apply.

Please be aware these are only estimations. For a more accurate time frame, please visit https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

INTERNATIONAL SHIPPING

 * North America: 2-3 weeks 
* Europe: 1-4 weeks 
* New Zealand and Oceania: 1-10 business days 
* Asia Pacific: 1-3 weeks

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

We will do my best to meet these delivery estimates, but cannot guarantee them. We are not responsible for delays in shipping times due to postage service delays or any other delays that stem directly from circumstances beyond our control.

The following items CAN NOT be returned or exchanged.

Due to the nature of these items, unless your purchase arrives damaged or defective, we can not accept returns for:
Custom or personalised orders
Items on sale

Conditions of Return

Contact me within: 3 days of delivery
Send items back within: 7 days of delivery
Request a cancellation within:  24 hours of purchase