Free postage on all orders $100 and above.

Wholesale FAQ

FAQ

How do I set up a Wholesale account? 

Please complete our wholesale application form. Once your application has been approved we will send you an account log in with the wholesale password code. All orders can than be made online through our wholesale section, directly on our website. 

 

Who is a wholesale account for? 

Retailers or Cake Markers who would like to stock or resell our products. 

 

When will my order be shipped? 

7-10 days creation time plus postage. Please refer to Order Requirements for peak season time frames. 

 

What payments do we except?

PayPal, Afterpay and Credit Card. 

 

How will My Order Arrive?

We will ship all orders with either Australia Post or Sendle. All our items are packaged with love to ensure safe delivery. Products are protected in boxes, and in bubble wrapped to prevent any damage. 

We will do my best to meet these delivery estimates, but cannot guarantee them. We are not responsible for delays in shipping times due to postage service delays or any other delays that stem directly from circumstances beyond our control.

 

Can we ship Internationally?

Yes, we do offer international shipping. For large quantities please contact us prior to placing an order. 

 

Do we except returns? 

Unfortunately due to the custom nature of our items, we do not except returns unless the item is damaged or faulty. If you receive your item damaged, please contact Aston Blue within 2 business days of delivery.  Any problems must be reported by email and retailer cannot return goods until they have received a written authorisation. Goods sent back without one will not be credited to your account or replaced.

 

Samples

We are more than happy to provide samples of our work. Please purchase the sample listing. If you are having trouble locating it, please email us at info@astonblue.com.au 

 

Can I order custom colours and sizes?

Yes, please email us at info@astonblue.com.au for any custom orders. 

 

Can I pick up an order from your store? 

Yes of course, simply select 'Local Pick Up' within the checkout process.  

 

Do you have exclusive right to designs? 

We are more than happy to create exclusive designs for your business. This will incur a one off design fee of $20-$50 depending on the complexity of the design. This will ensure that the design can not be listed and sold by us (Aston Blue) or to fellow stockist.

All current designs are exclusive to Aston Blue and can not be made exclusive to stockist. If you do not purchase the one off design fee, all designs are exclusive to Aston Blue and can be used at our discretion. 


Design files will be released upon this invoice being paid in full. Files include SVG, DXF and PDF.

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